Shipping policy
- Shipping & Delivery
- Artisano Designs shipping and delivery processes provide you fast, efficient and cost-effective sales fulfillment. Select to ship orders to your store address or directly to your customers - the choice is yours! Our drop shipping service allows you to ship directly to your customer while ensuring your business name is clearly marked as the sender. Your customer realizes the shipment is from you and there is no idle time. US orders ship from our New York warehouse via UPS and Canadian orders ship from our Greater Toronto, Ontario warehouse using a major Courier. Of course, you'll have several shipping options to choose from and full access to shipment tracking information!
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Shipping Claims are issued for orders that are lost in transit. A shipping claim can take up to 10 days to investigate depending on the carrier. Once completed the results of the investigation are provided to us and considered complete. Please note that we are not responsible for shipments that are investigated and deemed delivered correctly but claimed as not received.
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